Total Quality Management refers to an integrated approach by management to focus all the functions and levels of an organization on quality and continuous improvement. Over the years, total quality management has become very important for improving a firm's processing capabilities in order to sustain competitive advantages. This book focuses on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy. This fourth edition includes a historical perspective of the quality movement in India. Updated information on various standards and a wider spectrum of quality-related standards has also been included.
