ServiceNow IT Operations Management

Align your business requirements with IT by implementing ServiceNow IT Operations with ease. About This Book * Written to the latest specification, it will cover basic to advanced concepts and architecture. * Take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. * Beat the key challenge of managing multiple business operations (even running globally) over a complex IT infrastructure and see immediate results. Who This Book Is For The book is aimed at System administrators, IT operations and IT managers who plan to implement ServiceNow IT Operations Management for their organization. They have no knowledge of ServiceNow ITOM. What You Will Learn * Step by step guide in setting up each features with in ServiceNow ITOM * Install and configure the required application or plugin * Integrate with other provider services as deemed appropriate * Explore Orchestration capabilities and how to analyze the data * Learn about the ServiceNow graphical interface * Integrate with other applications within ServiceNow * Aims to cover the fundamentals concepts to advanced concepts * Best practices and advanced features In Detail ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner.

About the Author

Ajay Guggilla has 18 years of experience and is a senior level IT professional with diversified experience in IT Service Delivery, IT Infrastructure, Enterprise Systems, Improving Quality and Maturity, CRM Solutions, Adopting Service Management Solutions, SAP Support, Data Center Migrations, IT Service Management (ITSM)/ITIL and ServiceNow solutions.